Welcome to our website! As we have the ability to list on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 914.968.9200 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Terms of Service

Central Plumbing Specialties & Grande Central Showroom
550 Saw Mill River Road
Yonkers, NY, 10701

Email: howard@cpsnys.com

Welcome to the Central Plumbing Specialties & Grande Central Showroom, website located at centralplumbingspec.com (hereinafter "We", "Us", "Our") and thank You (any visitor to Our web site) for considering Our products and services.

Upon registration, by checking the provided check box, You hereby agree to the terms and conditions of this Terms of Service (hereinafter "Agreement") which, along with the consideration of the mutual promises You and We make to each other, then becomes a binding contract between You and Us.

Privacy Policy

Our Privacy Policy is located at here and is hereby incorporated into this Agreement by reference. Please review the Privacy Policy to understand Our policies.

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Prices

All prices, named, quoted or proposed, shall be the prices in effect at the time of your shipment, unless your salesperson has given you a firm quotation in writing and has been given an order and released the goods for shipment within the time periods specified in the quotation. In the event that a quotation does not specify a time period, it is assumed to be 30 days.

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Taxes

Any taxes which Central Plumbing Specialties may be required to pay or collect, under any existing or future law, upon or with respect to the sale, purchase, delivery, storage, processing, use or consumption of any of the material conveyed hereby, including taxes upon or measured by the receipts from the sale thereof, shall be for the account of the customer, who shall promptly pay the amount thereof to Central Plumbing Specialties upon demand. Where taxes do not apply upon sale or resale, buyer shall provide Central Plumbing Specialties with the appropriate exemption certificate in advance of the sale.

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Delay

If any shipping dates have been specified, they are approximate and Central Plumbing Specialties shall not be bound thereby, but every effort will be made to ship in accordance to them. Central Plumbing Specialties cannot be held responsible for acts of God, delays caused by the manufacturer, by US Customs or any other government agencies.

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Shipment

Risk of loss shall transfer to the Buyer upon delivery of goods to a common carrier, Buyer, or Buyer’s Agent(s). Claims for shortages, damages or discrepancies must be made in writing within two (2) days of delivery. Buyer’s Remedies if the goods delivered to the Buyer fail to conform to this contract or to any express or implied warranty, Central Plumbing Specialties shall replace the goods at the original destination and shall furnish instructions for the disposition of nonconforming goods, provided that Central Plumbing is promptly notified in writing of such nonconforming or defect.

The Buyer’s sole remedy of any breach of this contract, or to any express or implied warranty, shall be to secure replacement thereof. Central Plumbing Specialties shall not in any event be liable for the cost of any labor expended on any such goods of for any special, direct, indirect, incidental or consequential damages to anyone by reason of any breach of this contract or of any express or implied warranty.

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Receiving, Inspecting & Approving Deliveries

The receiver, the customer or an authorized agent, must be at the delivery location to accept the delivery. A re-delivery fee (equal to the original fee) will be charged if no one is available at the location to accept and sign for the delivery.

Upon receipt of the order, the receiver must inspect all items for visible damage/defects and note concerns upon delivery receipt before signing. The receiver must also count the number of boxes or bags received and record that number on the driver’s manifest. Some sealed boxes or bags may contain more than one item but should be counted as one box received. These can be checked after the driver’s departure. All china, medicine cabinets and vanities must be inspected upon delivery. Waiver of the inspection eliminates Central Plumbing Specialties from any responsibility.

  • 1. “I have inspected my order and verify that I have received it in good condition”.
  • 2. “I have waived the right to inspect my order and understand that I can not return damaged merchandise”.

Any non-evident (inside the box) damage must be reported in writing to Central Plumbing Specialties within two (2) days of receiving your order. The receiver must check the order carefully upon delivery. A signed delivery receipt represents the customer’s acceptance of the complete order(s) as listed on the driver’s delivery receipts. Central Plumbing Specialties or its’ delivery company are not responsible for missing cartons or bags unless noted on the delivery receipt ¹.

¹ Central Plumbing Specialties Co., Inc. will take responsibility for damages and shortages noted at the time of delivery only. No claims for damages or shortages will be accepted after the driver leaves.

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Delivery Services & Limitations

All deliveries are sidewalk or street front deliveries unless prior arrangements are made with the salesperson.

At the customer’s request, the driver may assist the customer using a hand truck in moving the merchandise to a delivery door or other delivery point like a garage if there is paved, level, free access.

There is only one delivery person on the truck so the customer must make arrangements for handling bulky and heavy merchandise. The drivers will not enter unpaved areas at construction sites.

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Delivery Terms

The customer and salesperson will schedule a delivery date together. Deliveries may occur between 8 am and 3 pm depending on traffic conditions.

No time of day will be specified when scheduling delivery date.

By scheduling the delivery through Central Plumbing Specialties the customer accepts these terms or arrangements. Customer order pick-ups can be made at a pre-arranged warehouse, counter or showroom.

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Returns

Authorization
All returns of goods to Central Plumbing Specialties must be authorized in writing by in advance and credit is subject to inspection. The Buyer must request in writing a return authorization within two (2) days of receipt of the goods. Certain returns may not be authorized, and all returns are subject to a minimum of 25% re-stocking and re-packaging fee. All returned goods must be in their original packaging and all parts must be included.

If the client wishes to exchange the returned product directly with the delivery truck, then both the client and the returned product must meet the delivery truck at the designated point of sidewalk delivery to execute said exchange.

All returned merchandise is subject to inspection by Central Plumbing Specialties and/or the manufacturer before credit is given. For defective or damaged goods the Buyer must request in writing a return authorization within two (2) days of receipt of the goods. For non-defective goods the Buyer must request in writing a return authorization within thirty (30) days of receipt of the goods.

Custom Orders
Custom orders, such as shower doors, cannot be returned for credit. If the customer claims the item is defective, the manufacturer will replace the item or repair it in the field or repair it at their facility.

Many vendors also treat special orders like custom orders; they prefer to repair items in the field rather than accept returns.

Packaging
An authorized return must be properly packed in the original carton if possible. If the original carton or packaging is not available, substitute packaging similar to that of the manufacturer will be accepted. In either case, Central Plumbing Specialties shipping and product identification labels must accompany the product. Authorized returns of non-defective items must be in new, re-saleable condition.

Re-Stocking
Returns for “customer error” or “customer cancelled” are subject to re-stocking or handling charge, which the manufacturer assesses to Central Plumbing Specialties. Usually, the minimum charge assessed by the manufacturer is 25%.

Inspection
All returned items will be inspected by Central Plumbing Specialties or manufacturers representative before credit will be issued. If the customer claims an item is defective and an inspection shows it is not defective, the customer will be assessed a re-stocking/handling charge or the item will be returned to the customer with no credit issued.

Sizes
It is the customer’s responsibility to return small items (faucets, towel bars, etc.) to the appropriate Central Plumbing Specialties warehouse. Large items such as tubs, toilets, vanities, and alike should be scheduled for pickup by Central Plumbing Specialties.

At all times the buyer should obtain a receipt for the material returned. This is your verification. This receipt does not imply credit. Credit is determined by the term listed above.

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POLICIES BELOW ARE FOR INTERNET E-COMMERCE ONLY -- CURRENTLY NOT OFFERED AT THIS TIME

Screen Name and Passwords

You hereby agree that You are responsible for all actions taken under Your Screen Name and Password. Please remember it is Your responsibility to keep this data secure and You hereby agree that We are not liable for any loss or damage arising from Your failure to keep Your password secure. Further, You agree to immediately notify Us of any unauthorized use of Your password or any breach of security.

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Purchase Policy

Our goal at centralplumbingspec.com is to make Your purchasing experience easy and efficient. If You have any questions about Our purchase policies, please contact Us at howard@cpsnys.com.

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Sales Tax

Any and all sales or use tax will be Your responsibility. Sales tax calculations on the web site are an estimate only. Your true sales tax, if applicable, will be calculated and presented to You at the time of product delivery.

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Shopping Cart

We maintain a PCI compliant shopping cart. The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that all companies that process, store or transmit credit card information maintain a secure environment.

When You make purchases from Us using Your major credit card, You agree to honor the terms and conditions of Your cardholder agreement.

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Return Policy

Refunds will be handled according to Our store's policies. Please contact howard@cpsnys.com for a copy of Our store's policies.

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Product or Pricing Inaccuracies

While we take every precaution to insure all products and pricing are correct on Our web site, mistakes do occur. Should You find a mistake please contact Us at howard@cpsnys.com. Prices and the availability of products and Our services are subject to change without notice. Despite Our best efforts, we will, from time to time, make pricing mistakes. We will endeavor to promptly correct any mistakes as we become aware of them. We reserve the right to revoke any offer and/or correct any error at any time, including after an order has been submitted and even in the event that Your method of payment has been charged. Any disputes related to pricing will be resolved at Our sole and complete discretion.

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Trademarks

WebFronts™ is a Trademark of Retailer Web Services, LLC and Evolution Vertical LLC. You understand and agree that Retailer Web Services, LLC and Evolution Vertical, LLC, merely maintains the web site for Us and is not a party to this contract.

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WARRANTIES

OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOU EXPRESSLY AGREE THAT USE OF ANY SERVICE OFFERED BY US IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABLITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. WE DO NOT MAKE ANY WARRANTY THAT OUR SERVICE WILL MEET YOUR REQUIREMENTS, OR THAT ANY SERVICE OFFERED BY US WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED; NOR DO WE MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF ANY SERVICE OFFERED BY US OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH ANY SERVICE OFFERED BY US. YOU UNDERSTAND AND AGREE THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF ANY SERVICE OFFERED BY US IS AT YOUR OWN DISCRETION AND RISK, AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA. WE DO NOT MAKE ANY WARRANTY REGARDING ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH US OR FROM ANY SERVICE OFFERED BY US OR ANY TRANSACTIONS ENTERED INTO BY USE OF OR THROUGH ANY SERVICE OFFERED BY US. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US, OR THROUGH ANY SERVICE OFFERED BY US, SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

PRODUCT INFORMATION AND DESCRIPTIONS -- WE ATTEMPT TO BE AS ACCURATE AS POSSIBLE. WE DO NOT WARRANT THAT PRODUCT DESCRIPTIONS, SPECIFICATIONS OR OTHER CONTENT OF THIS SITE ARE ERROR FREE, ACCURATE, COMPLETE, RELIABLE, OR CURRENT. IF A PRODUCT OFFERED OR SOLD BY US IS NOT AS DESCRIBED, YOUR SOLE REMEDY IS TO RETURN IT IN UNUSED CONDITION IN ACCORDANCE WITH OUR RETURN POLICY.

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LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES, INCLUDING, WITHOUT LIMITATION, NEGLIGENCE, SHALL WE OR OUR PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR THE INABILITY TO USE ANY SERVICE OFFERED BY US, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES, OR RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED, OR MESSAGES RECEIVED, OR TRANSACTIONS ENTERED INTO BY MEANS OF OR THROUGH ANY SERVICE OFFERED BY US, OR RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, OR OTHER INFORMATION THAT IS SENT OR RECEIVED OR NOT SENT OR RECEIVED, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA, OR OTHER INTANGIBLES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU ALSO AGREE THAT WE SHALL NOT BE RESPONSIBLE OR LIABLE TO YOU, OR TO ANYONE, FOR THE STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OR ARISING FROM USE OF ANY SERVICE OFFERED BY US. IF YOU ARE DISSATISFIED WITH ANY SERVICE OFFERED BY US YOUR EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICE WITHOUT REFUND OF ANY KIND WHATSOEVER.

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Indemnification

You hereby warrant that You will not use the information provided by Us in violation of any State or Federal law. Further, You agree to indemnify, defend, and hold Us harmless, as well as holding harmless Our parents, subsidiaries, affiliates, officers, directors, employees, agents, and suppliers, and their respective affiliates, officers, directors, employees, and agents, from any claim, action, demand, or damage, including reasonable attorney's fees, made by any third party or governmental agency arising out of or related to Your use of any service offered by Us or Your violation of this Agreement, including without limitation, claims or suits for libel, violation of rights of privacy or publicity, interference with property rights, trespass, violations of Federal or State Law, patent infringement or plagiarism. We may, at Our sole discretion, assume the exclusive defense and control of any matter subject to indemnification by You. The assumption of such defense or control by Us, however, shall not excuse any of Your indemnity obligations.

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Force Majeure

Neither party shall be liable for delays or nonperformance of this Agreement caused by strike, fire or accidents, nor shall either party be liable for delay or nonperformance caused by lack of availability of materials, fuel or utilities or for any other cause beyond its control.

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Assignment

You may not assign Your rights or obligations under this Agreement without Our prior written consent.

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Intended For Users Over 18

Our services are available and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law. You represent and warrant that You are at least 18 years old and that all registration information You submit is accurate and truthful. You agree to comply with all local laws regarding online conduct and acceptable content.

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Disputes

In the event of a dispute, You agree to attempt to resolve the dispute by contacting Us at howard@cpsnys.com prior to taking any other action. Failure to contact Us to attempt a dispute resolution prior to taking any other action will result in a breach of this Agreement by You. Any resolution to Your dispute will be considered by Us in good faith and You agree to abide by Our decision. Should You seek a remedy in a court of law, it will be Your responsibility to pay Our legal fees. In addition, You hereby waive any right to a trial by jury in the event of any controversy or claim relating to this Agreement. This Agreement and Your use of Our web site are governed by the laws of the State of Delaware, and the New Castle County Court of Chancery of the State of Delaware will have exclusive jurisdiction over any and all disputes arising out of, relating to, or concerning this Agreement or any other controversy between You and Us. In addition to the foregoing, in the event of any breach or violation of this Agreement, We shall be entitled to enforce all of Our legal remedies for the breach or wrongful activity including, but not limited to, seeking actual damages, the maximum amount of statutory damages under applicable statutes and Acts, profits, treble damages, and attorneys' fees and costs. These remedies and damages are in addition to the monetary payments described above and/or any amounts otherwise due under this Agreement. You understand and agree that Retailer Web Services, LLC and Evolution Vertical LLC, merely maintains the web site for Us and is not a party to this contract.

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License and Site Use

We grant You a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with Our express written consent and the express written consent of Retailer Web Services, LLC. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without Our express written consent of and the written consent of Retailer Web Services, LLC. You may not frame or utilize framing techniques to enclose any of Our trademark, logo, or other proprietary information (including images, text, page layout, or form) without express written consent. You may not use any meta tags or any other "hidden text" utilizing Our name or trademarks without Our express written consent. Any unauthorized use terminates the permission or license granted by Us. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to Our home page so long as the link does not portray Us, Our affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use Our logo or other proprietary graphic or trademark as part of the link without express written permission.

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Severability

If any provision, or portion thereof, of this Agreement is held by a court of competent jurisdiction to be invalid under any applicable statute or rule of law, the parties agree that such invalidity shall not affect the validity of the remaining portions of the Agreement and further agree to substitute for the invalid provision a valid provision which most closely approximates the intent and economic effect of the invalid provisions.

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Headings

The headings of this Agreement are for convenience only and shall not be used to construe the meaning of this Agreement.

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Agreement Updates

This Agreement is effective as of September, 23, 2015. We reserve the right to revise this policy from time to time without prior notice. You will be notified of any material changes in Our Terms of Service either by email or by a conspicuous posting on Our Web site.

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