Prices

All prices, named, quoted or proposed, shall be the prices in effect at the time of your shipment, unless your salesperson has given you a firm quotation in writing and has been given an order and released the goods for shipment within the time periods specified in the quotation. In the event that a quotation does not specify a time period, it is assumed to be 30 days.

Taxes

Any taxes which Central Plumbing Specialties may be required to pay or collect, under any existing or future law, upon or with respect to the sale, purchase, delivery, storage, processing, use or consumption of any of the material conveyed hereby, including taxes upon or measured by the receipts from the sale thereof, shall be for the account of the customer, who shall promptly pay the amount thereof to Central Plumbing Specialties upon demand. Where taxes do not apply upon sale or resale, buyer shall provide Central Plumbing Specialties with the appropriate exemption certificate in advance of the sale.

Delay

If any shipping dates have been specified, they are approximate and Central Plumbing Specialties shall not be bound thereby, but every effort will be made to ship in accordance to them. Central Plumbing Specialties cannot be held responsible for acts of God, delays caused by the manufacturer, by US Customs or any other government agencies.

Shipment

Risk of loss shall transfer to the Buyer upon delivery of goods to a common carrier, Buyer, or Buyer's Agent(s). Claims for shortages, damages or discrepancies must be made in writing within two (2) days of delivery. Buyer's Remedies if the goods delivered to the Buyer fail to conform to this contract or to any express or implied warranty, Central Plumbing Specialties shall replace the goods at the original destination and shall furnish instructions for the disposition of nonconforming goods, provided that Central Plumbing is promptly notified in writing of such nonconforming or defect.

The Buyer's sole remedy of any breach of this contract, or to any express or implied warranty, shall be to secure replacement thereof. Central Plumbing Specialties shall not in any event be liable for the cost of any labor expended on any such goods of for any special, direct, indirect, incidental or consequential damages to anyone by reason of any breach of this contract or of any express or implied warranty.

Receiving, Inspecting & Approving Deliveries

The receiver, the customer or an authorized agent, must be at the delivery location to accept the delivery. A re-delivery fee (equal to the original fee) will be charged if no one is available at the location to accept and sign for the delivery.

Upon receipt of the order, the receiver must inspect all items for visible damage/defects and note concerns upon delivery receipt before signing. The receiver must also count the number of boxes or bags received and record that number on the driver's manifest. Some sealed boxes or bags may contain more than one item but should be counted as one box received. These can be checked after the driver's departure. All china, medicine cabinets and vanities must be inspected upon delivery. Waiver of the inspection eliminates Central Plumbing Specialties from any responsibility.

1. “I have inspected my order and verify that I have received it in good condition”.
2. "I have waived the right to inspect my order and understand that I can not return damaged merchandise”.

Any non-evident (inside the box) damage must be reported in writing to Central Plumbing Specialties within two (2) days of receiving your order.

The receiver must check the order carefully upon delivery. A signed delivery receipt represents the customer's acceptance of the complete order(s) as listed on the driver's delivery receipts. Central Plumbing Specialties or its’ delivery company are not responsible for missing cartons or bags unless noted on the delivery receipt ¹.

¹ Central Plumbing Specialties Co., Inc. will take responsibility for damages and shortages noted at the time of delivery only. No claims for damages or shortages will be accepted after the driver leaves

Delivery Services + Limitations

All deliveries are sidewalk or street front deliveries unless prior arrangements are made with the salesperson.

At the customer's request, the driver may assist the customer using a hand truck in moving the merchandise to a delivery door or other delivery point like a garage if there is paved, level, free access.

There is only one delivery person on the truck so the customer must make arrangements for handling bulky and heavy merchandise. The drivers will not enter unpaved areas at construction sites.

Delivery Terms

The customer and salesperson will schedule a delivery date together. Deliveries may occur between 8 am and 3 pm depending on traffic conditions.

No time of day will be specified when scheduling delivery date.

By scheduling the delivery through Central Plumbing Specialties the customer accepts these terms or arrangements. Customer order pick-ups can be made at a pre-arranged warehouse, counter or showroom.

RETURNS

Authorization

All returns of goods to Central Plumbing Specialties must be authorized in writing by in advance and credit is subject to inspection. The Buyer must request in writing a return authorization within two (2) days of receipt of the goods. Certain returns may not be authorized, and all returns are subject to a minimum of 25% re-stocking and re-packaging fee. All returned goods must be in their original packaging and all parts must be included.

If the client wishes to exchange the returned product directly with the delivery truck, then both the client and the returned product must meet the delivery truck at the designated point of sidewalk delivery to execute said exchange.

All returned merchandise is subject to inspection by Central Plumbing Specialties and/or the manufacturer before credit is given. For defective or damaged goods the Buyer must request in writing a return authorization within two (2) days of receipt of the goods. For non-defective goods the Buyer must request in writing a return authorization within thirty (30) days of receipt of the goods.

Custom Orders

Custom orders, such as shower doors, cannot be returned for credit. If the customer claims the item is defective, the manufacturer will replace the item or repair it in the field or repair it at their facility.

Many vendors also treat special orders like custom orders; they prefer to repair items in the field rather than accept returns.

Packaging

An authorized return must be properly packed in the original carton if possible. If the original carton or packaging is not available, substitute packaging similar to that of the manufacturer will be accepted. In either case, Central Plumbing Specialties shipping and product identification labels must accompany the product. Authorized returns of non-defective items must be in new, re-saleable condition.

Re-Stocking

Returns for "customer error" or "customer cancelled" are subject to re-stocking or handling charge, which the manufacturer assesses to Central Plumbing Specialties. Usually, the minimum charge assessed by the manufacturer is 25%.

Inspection

All returned items will be inspected by Central Plumbing Specialties or manufacturers representative before credit will be issued. If the customer claims an item is defective and an inspection shows it is not defective, the customer will be assessed a re-stocking/handling charge or the item will be returned to the customer with no credit issued.

Sizes

It is the customer's responsibility to return small items (faucets, towel bars, etc.) to the appropriate Central Plumbing Specialties warehouse. Large items such as tubs, toilets, vanities, and alike should be scheduled for pickup by Central Plumbing Specialties.

At all times the buyer should obtain a receipt for the material returned. This is your verification. This receipt does not imply credit. Credit is determined by the term listed above.